Google Assistant Beats Alexa on Helping Patients with Drug Names

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Google Assistant Beats Alexa on Helping Patients with Drug Names

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Alright, hey guys, Mark Phillips with SimpliSpoken This is the SimpliSpoken on Voice Daily Flash Briefing and back again today talking about some research that was published recently that the google assistant is better at Alexa or Siri that at helping patients with drugs. So patients that want to understand meds, Google Assistant is better at that. So quite a bit of discussion around the Twitterverse on that study. And it’s interesting. And I remember, we talked about Bradley Metrock, and Matt Cybulsky, who did a kind of a look at how voice assistants responded to queries. And they found much the same. I think maybe my assertion is that Google and Alexa or Siri are never going to be all that great at medications, because medical use a lingo and ontology if you will, is the fancy word for it. But they use a a way of describing those things that’s a little bit difficult for smart speakers to know about right. And they’re smart speaker being that first party platform, more specialized vendors, like a Nuance health that had been working in the healthcare space and understand ontology is very well, are more suited to respond to that. And so the thought is, is the basically, should the first party handle questions about that? Or should the third party that actually does understand these kind of medical terminologies handle that kind of thing. And so I think it’s pretty clear that that is probably the sweet spot for a third party skill. And so if the platform is going to try and do that, they should actually be competent to do it. If they’re not willing to be competent to do it, they should hand that off. And then some of that spawned some discussion back and forth between myself and Brian Roemmele, Bret Kinsella, and some others about trust and whether or not we should trust these platforms with information about health and, and there, it’s a sort of a two sided coin. The platforms are definitely intuitively the users of these platforms form trust for the platform. And so there’s a some sort of responsibility for the platform, but provide good information, or accurate and relevant information. Question sort of, how do we mediate arbitrate the source of truth for things like that? So interesting, interesting philosophical discussions, all based on the fact that some studies were done that said, that the Google Assistant a little bit better than some of the other platforms, it helped them understand drug name. So interesting stuff. We think probably that specialized vendors with third party skills will always do a better job at very specific kind of things like that. So hey, thanks for joining guys. We’ll be back again tomorrow. Please do hop over to the skill store and give us a good review. That’s SimpliSpoken on Voice Daily Flash Briefing.

 

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